Reverse Logistics Management: Learn from Returns

Reverse Logistics Management automates returns across multiple channels to ensure you know what's coming back, from whom and why. The system is based on a rules engine that can automate the application of return rules. It also houses vendor return policies and automates the return-to-vendor credit process. Reverse Logistics Management can manage returns both coming and going—from the consumer and to the vendor.

By capturing the reasons for returns, you can better monitor quality and vendor performance, and learn more about your customers' purchase and return behavior. In addition, by returning goods to your supply chain quickly, you can minimize the cost of obsolete goods, and meet customer demand elsewhere.

Reverse Logistics Management transforms the returns process by:

• Automating every step: Online or at returns centers, easily differentiate between tiers of customers based on their purchasing patterns. Generate authorizations based on pre-established internal or vendor rules, and apply credits quickly to keep your customers happy.
• Centralizing return programs: Streamline returns and staff training by running manufacturer and extended warranty programs all in one automated process.
• Consolidating shipments to vendors: Reduce costs and maximize credits by accurately and consistently applying return-to-vendor policies
• Increasing visibility: Reduce inventory holding costs and improve net asset recovery by integrating with Warehouse Management, so products can be reshelved quickly or routed for liquidation.

Convert Costs to Cash

With Multi-Modal Returns Management, a return label encoded with customer purchase data can be printed with each outbound order. Because no additional authorization is required, the label makes a return easy for the customer, and allows you to deduct the cost of shipping returned items from their refund. In addition, the smart label makes it easier to offer returns-related marketing and loyalty programs.

Multi-Modal Returns Management takes reverse logistics to a new level by:

• Expediting returns: Capture customer purchase and return authorization data, using detailed information encoded in the label.
• Selecting optimum carrier and route: Reduce handling charges by coordinating returns with trading partners to ensure delivery to preferred processing centers. Monitor returns through shipping, inspection and pre-disposition to ensure you receive proper and timely credit.
• Reducing call center burden: With pre-printed labels, customers can manage the returns process on their own, reducing the need for call center staff.

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